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Pages tagged "youth services"


Shared Outcomes Pilot

Posted on For Youth Workers by Naomi Russo · August 14, 2017 1:23 PM

Outcome measurement is used to measure the success of a system, program, activity or event. Increasingly, measuring outcomes is becoming core to the work of child, youth and family services in NSW, with organisations asking - "how do we know that all of the work we are doing is making a difference?"

However, most of the decisions about what outcomes to measure for youth services are made by government funding bodies. We were interested in having child, youth and family services co-create their outcomes measurement framework with government.

Across 2015, Youth Action and Family Services NSW partnered with 10 child, youth and family services in the Nepean-Blue Mountains district to develop and implement a shared outcomes framework. The services developed four headline outcomes, which services collected against from July to December, 2015.

The four headline outcome measures were:

  • Clients report increased confidence in a relevant life skill;
  • Clients report a positive change in circumstance;
  • Clients report improved or increased positive connections;
  • Clients report "things are getting better" (optimism).

The pilot Project was largely a success, with services using the data to improve and change their service provision, and finding the framework a better fit for their reporting.

The full Project report outlines how the Project was set up, what happened, and the important learning and implications for outcomes measurement more widely. 

 


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